Supporting Your Career

In an environment where COVID and social conflict affect our daily lives, we may feel unable to find our ground inside and outside the workplace. As healthcare providers, all social and emotional awareness aspects are integral for career success, clinical efficacy, and self-fulfillment. This course will help you understand the importance of emotional intelligence as a dental professional, understand how to identify blind spots, and help understand how to rewrite feelings and reverse triggers, which will increase your impact both personally and professionally.

Learning Objectives:

• Understand the importance of emotional intelligence to dental teams and connecting with patients.
• Recognize triggers, reactions, and emotions, and trace them all to their source.
• Utilize emotional intelligence to redefine goals and create career fulfillment

Program: 1-2 hours

Turnover, stress, and people problems are not new to the dental industry. Staffing is the #1 challenge faced by practices, and turnover creates significant changes in motivated, stable team dynamics. It has become more critical than ever to focus on attracting and retaining the best team and leveraging technology to communicate and retain patients. High-performance teams move differently. The team is cohesive, works in unison, and adapts to the day quickly and efficiently. What sets them apart? Mindset, habits, personality, and communication. Join Dr. Tanner to uncover valuable insights about your team and maximize your potential to solve some of your most challenging problems.

Learning Objectives

1. Understand the habits and mindset that can help you and your team achieve long-term success and well-being no matter where you are in your career.

2. Discover insights into personalities, triggers, and effective communication. 

3. Learn how to leverage technology to attract and retain your team and communicate and retain patients.

4. Apply real-world, daily practices and strategies to elevate and unite your team to greater success.

5. Acquire the skillset to apply these principles indefinitely to keep your team and patients motivated, happy, and fulfilled.

Program length: 2-3 hours

Effective communication is crucial for the success of dental hygienists in any role. We take classes on public speaking but not listening. Don’t you agree that it is more important to be interested than interesting? This course will discuss principles of emotional intelligence essential for communication, trust-building, conflict management, and influential negotiation.

Learning Objectives:

• Learn how the principles of emotional intelligence drive communication and decision making.
• Apply principles of negotiation in instances of conflict management, negotiation, and leadership.
• Discuss the psychology of communication and how to build great rapport.

Program: 1-3 hours

Cultural competence is a term that has been saturated in the news, in journals, and in the learning arena. In an increasingly diverse society, it is necessary for dental professionals to be culturally competent healthcare providers. But just how does a dental health care provider become culturally competent? Attaining cultural competence includes awareness and understanding of the many factors that influence culture and how that awareness translates into providing dental services within patients’ cultural parameters to ensure the best possible care for all.

Learning Objectives:

• Define cultural competence terms within the scope of health and wellness.
• Describe communication issues associated with working with diverse populations.
• Use effective cultural communication strategies when interacting with others.
• Be able to assess one’s own biases, stereotypes, and level of cultural competency.

Program: 1-3 hours

This is a required course for renewal in some states.

This course aims to provide dental professionals with a review of ethics pertaining to the profession and technology that helps mitigate risk for the provider. The content of this course is not intended as legal advice for patients or practitioners but serves to provide guiding principles for care.

Learning Objectives:

• Define legal and ethical risks.
• Understand the legal obligations of your role as a dental healthcare provider.
• Understand that ethical and legal practices are integrated.
• Identify how to mitigate ethical and legal risks as a dental healthcare provider with decision making, actions, and technology.

Program: 1-3 hours
This is a required course for renewal in some states

We are typically advised to go with our gut and trust our intuition. However, going with our gut and doing what feels most comfortable can lead to devastating results in our relationships. Our autopilot of comfort is adapted from ancestral fight or flight. Yet, our world is speeding up with technological advances, team shortages, and turnover, and how we all understand and process information intensifies and affects how we communicate and solve problems. To solve our mental blindspots, we must debias our thoughts to improve our relationships. 

Learning Objectives:

1.  Identify where judgment errors may be playing a role in our relationships.

2.  How cognitive bias hindered us in the past is hindering us now and may hinder us in the future.

3.  Develop a specific plan to address your cognitive bias.

Program: 1-2 hours

You must consider more than your passions and efforts to reach high performance. Why are some people miserable and others happy during their journey? High-performance teams begin with everyone understanding their internal standards such as their identity, beliefs, values, and expectations for excellence and becoming crystal clear on what that means individually and how that shows up in your daily excellence. This course introduces concepts of gaining personal clarity and aligning your internal standards to how you show up daily in your team.

Learning Objectives:

1. Set clear intentions for who you want to be each day and how you want to interact with

others.

2. Discover the skills that sustain your impact to make a difference and serve with excellence.

3. Define what is meaningful to you by aligning your purpose with your efforts

Program: 1-2 hours

Patients make decisions about our practice before they ever meet us. Are we putting off the right vibes to attract and keep them once they meet us? What blind spots in our everyday interactions and services with patients and team members that patients notice? How do you stand out when patients don’t rely on insurance to decide which dentist to see?

Learning Objectives:

• Understand the factors influencing patient decisions in choosing a practice
• Discuss the factors that lead to patient attrition
• Identify the blind spots in your practice that are affecting treatment acceptance and retention

Program: 1-2 hours

Take back control of your time and maximize patient care with streamlined digital scanning processes! Join Dr. Kelly Tanner in discovering how to seamlessly incorporate health scans into preventive appointments - even when you don't think it's possible. Learn proven strategies, get the tools needed for successful implementation, and save precious minutes while delivering better quality service than ever before.

Learning objectives:

• Establish protocols that set you up for success to scan in your practice
• Optimize your time, when and how to scan and improve your workflow
• Confidently provide handoffs to every member of the dental team
• Confidently communicate the results of the health scan to educate patients

Program: 1-2 hours

Maximize your team's efficiency and satisfaction with assisted hygiene! This course offers step-by-step strategies to help structure a schedule that encourages improved communication and taps into everyone’s strengths. Stop feeling burnt out – learn how to turn your daily routines into rewarding experiences.

Learning objectives:

• Understand the mindset of assisted hygiene and how it improves care delivery
•  Build an assisted hygiene schedule that is based on team strengths and optimizes time 
• Confidently provide handoffs between every member of the dental team.
• Effectively communicate with team members when adjustments are needed in the schedule. 

Program: 1-3 hours

More than 90% of patients who can visualize their oral conditions are better prepared to make health-related decisions, explore treatment, and discuss payment options. Digital health scans help the average person grasp the importance of their dental health and help healthcare providers make decisions easier to understand. Visualizing oral health connects oral health to overall patient health, which improves health outcomes, case acceptance, patient retention, and referrals.

Learning Objectives:

• Help patients visualize their oral conditions to improve patient health outcomes.
• Create understanding with patients on how oral inflammation caused by pathogens induces a systemic increase in inflammatory markers.
• Visually encourage case acceptance and increase patient rapport and referrals.

Program: 1-3 hours, Workshop or Lecture *Team training available 

What is the occlusion on the right? How about the left? What does this mean for your patient’s oral health? Malocclusion or misalignment can lead to oral maladies that increase the risk of tooth loss and periodontal disease. Malocclusion may also be a marker for airway issues, TMJ disorders, and migraines, significantly impacting the patient's overall health. Receding gums and tooth wear isn't something we should dismiss as "normal". Taking the time to research these conditions can help us identify factors leading to long-term damage, so our patients enjoy a lifetime of healthy smiles - saving them from painful procedures or high costs down the line.

Learning Objectives:

• Understand what recession and loss of enamel tell us about the patient
• Appreciate how occlusion is related to dental and overall health
• Discuss how to educate, treatment plan, and support patients with malocclusion or misalignment

Program: 1-2 hours

Dental implants require specialized care, but do you have a WHY and HOW behind your workflow? This course will provide insight into creating a diagnostic and maintenance workflow, utilizing the latest technology and homecare recommendations to set your patients up for a lifetime of success.

Learning Objectives:

• Differentiate between a healthy, inflamed, and diseased implant.
• Understand the technology and techniques available for implant maintenance.
• Understand when and where specific technology is indicated on implants based on periodontal condition and type of implant.
• Apply knowledge of what tools to recommend to patients for homecare around implants.

Program: 1-3 hours: *Workshops available